Return Policy

If you have purchased any product by mistake or are simply unhappy with the product. You can enjoy the peace of mind that here at Canistro, we offer a 14 days return policy. We will provide a refund, exchange or store credit of the product returned. Please note that products returned must be sealed/unopened and in their original conditions and we must be notified within 14 days from the time of the purchased date.

  1. Consumer Guarantees Act 1993

    This warranty is to be read subject to the Consumer Guarantees Act 1993 (“CGA”), and (except where you are not a “consumer”) does not limit your rights under the CGA at all. Where the terms of this contract are at variance with the CGA, the CGA will prevail (except where you are not a “consumer”).
    The CGA protects consumers by giving them certain guaranteed rights when they buy goods and services. You are a “consumer” within the definition of the CGA if you acquire these goods from us for personal, domestic, or household use or consumption only.  You are not a “consumer” if you are resupplying the goods in trade, or consuming them in the course of a process of production, or manufacture or repairing or treating in trade other goods or fixtures on land.
    The CGA requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill.  These rights, which the CGA says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
    Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

  2. Fitness for purpose
    The goods we sell are fit only for the purposes for which this type of goods are commonly & lawfully supplied.  Please choose carefully as we are under no obligation to refund or exchange goods if you change your mind.
  3. Unacceptable quality
    With respect to any unacceptable quality (as defined by the CGA) found in the goods please ensure that you examine the goods for durability, safety, or any defects before supply.  In the event that you have no opportunity to do this, then you should within two working days of first having opportunity to discover any unacceptable quality notify us accordingly.
    Please note that in determining unacceptable quality you must have regard to the nature of the goods purchased and the price, and consider any statements on the packaging or labels or by the manufacturer on the goods, or made by us at the time of purchase, and any specific defects of the goods drawn to your attention whether by written notice on display or otherwise.  Also the goods must not have been disposed of, lost, destroyed, damaged or tampered with after delivery to you. If they have, then we cannot accept your claim.
  4. Return of goods
    Here at Canistro, we believe that ensuring our customers are happy is the best thing for any business. That’s why we offer a 3 months warranty. Warranties only cover manufacturing faults and do not cover any physical damage.
    Please return your faulty product and we shall either repair, replace the same, or refund the purchase price you paid. Also, at Canistro we don’t charge any fees for ‘restocking’ or ‘administrative processing’ or any other excuse that can be dreamed up. We only ask that you:
    • provide proof of purchase; and
    • pay for the return shipment.

    and we will handle the rest as quickly as we can, whether you want a replacement, new product or a refund of the purchase price.

  5. Exchange Policy
    If you have purchased any product by mistake or are simply unhappy with the product. You can enjoy the peace of mind that here at Canistro, we offer a 14 days exchange policy. We will provide a refund, exchange or store credit of the product returned. Please note that products returned must be sealed/unopened and in their original conditions and we must be notified within 14 days from the time of the purchased date.
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